Free, personalised support for patients and caregivers
The CLF HelpLine supports those across Australia struggling with the outcomes of brain injury by providing personalised help. If you or a loved one are seeking guidance on how to choose the right medical provider, struggling with lingering concussion symptoms, or have any other specific questions, we want to hear from you.
Submit your request below and a dedicated member of our team will be in touch with you as soon as possible. If you feel like you are in crisis and need someone to speak with, please call Lifeline Australia at 13 11 14.
Holiday Closure
CLF HelpLine services are paused December 23rd, 2024 – January 1st, 2025. Our team will respond to requests submitted during this period in the order we received them beginning January 2nd, 2025. Please know we will respond as soon as possible, and extra resources have been added to the confirmation email to support you in the meantime.
If you’re looking for additional support, you may find these resources helpful.
If you are looking for accessibility assistance to complete a CLF HelpLine request, please email [email protected].
Share a Request for Support
Disclaimer
The CLF HelpLine is a resource to help you find the medical resources that you or a loved one need. It does not provide medical advice and is not a substitute for medical treatment.
The CLF HelpLine is not an emergency services resource. If you or a loved one is experiencing a medical emergency, you should contact 000.
The CLF HelpLine is only monitored during regular business hours, and our response time will vary depending on the number of responses we receive.
Your HelpLine request may be shared with medical professionals or members of the CLF community in the course of fulfilling your request.
At this time, the CLF HelpLine only services the United States, Canada, Australia, New Zealand and the United Kingdom. If you are outside these locations, please refer to our website resources.
Frequently asked questions
The CLF HelpLine is a free online resource referral service which provides information, guidance, and support to patients and caregivers living with the symptoms of a concussion, post-concussion syndrome, or suspected CTE.
The CLF HelpLine scope of services include recommendations for medical and mental health providers near you, information about symptoms and treatment options, connection to our peer support network, and information about clinical research opportunities.
The CLF HelpLine does not provide direct medical or mental health services, case management, or crisis intervention and the CLF HelpLine does not charge a fee. Whenever possible, CLF HelpLine resource coordinators refer out to experts and organisations who provide services that fall outside our scope of services.
No, the CLF HelpLine is not a crisis line. Our trained coordinators will help facilitate connection to crisis experts.
If you are experiencing a medical emergency or mental health crisis, please contact emergency services or the resources below for immediate support:
- LifeLine Australia dial 13 11 14
Brain trauma can impact mental health in children and adults. It’s important to consult with a healthcare professional if you experience symptoms.
No. The CLF HelpLine is not a medical service and should not be used as a substitute for medical advice.
No! The HelpLine is a service the Concussion Legacy can provide for free, thanks to the donations of our supporters.
You will not be charged a fee for the service and CLF does not require insurance or healthcare coverage of any kind. You may share the name of your healthcare insurance provider with the CLF HelpLine for assistance finding an in-network medical or mental health provider; however, CLF cannot guarantee an in-network match and will not collect information about or bill your specific insurance plan.
If you would like to make a donation to help keep the HelpLine running, click here.
No. The CLF HelpLine does not provide or offer financial assistance of any kind.
CLF Australia collaborates with our colleagues in the US to triage cases. Cases are reviewed Monday to Friday 9 a.m. – 7 p.m. US Eastern Time excluding all major holidays. Following the triage period, Australia and New Zealand cases are forwarded to our Australia based coordinators who will respond to you. All requests will be returned within three business days. Those made after hours will not be seen until the following business day.
After you hit submit, you will receive an email letting you know we have received your request and it will be processed within three business days.
That is up to you. You can choose whether you’d like to be contacted by email, text, or a scheduled phone call.
The information you provide helps us better understand what you or your loved one are going through and how we can be of assistance. It allows our staff to find the specialists and resources best suited to meet your or your loved one’s needs.
Your information may be shared with a CLF staff member or medical professional if it is necessary for your case. Your information will not be shared with any third-party organisations without your consent except in cases where there is imminent risk of harm to self or someone else, or where otherwise required by law.
The CLF Peer Support Connection Program is an opportunity to connect with someone who understands the unique challenges of being a patient or caregiver for someone with PCS or suspected CTE. Click here to learn more.