Free, personalised support for patients and caregivers
The Operation Brain Health (OBH) Support Line is a program operated by the CLF HelpLine to provide support for British current and former serving members and their families.
The OBH Support Line provides personalized help to those struggling with the outcomes of brain injury. If you or a loved one are seeking guidance on how to choose the right doctor, struggling with lingering concussion symptoms, or have any other specific questions, we want to hear from you.
We are not a medical team and cannot give you medical recommendations, but what we can do is help you gain access to the care you need during whatever stage of your recovery you may be in. Submit your request below and a dedicated member of our team will be in touch with you as soon as possible.
If you feel like you are in crisis and need someone to speak with immediately, please call the following numbers:
- Combat Stress Free HelpLine: 0800 138 1619 (call) 07537 173 683 (text)
- Always a Rifleman Programme: 0800 470 0941
- SSAFA
- Royal British Legion
- Shout: 85258 (text)
If you are looking for accessibility assistance to complete a CLF HelpLine request, please email [email protected].
Share a Request for Support
Disclaimer
The OBH Support Line is a resource to help you find the medical resources that you or a loved one need. It does not provide medical advice and is not a substitute for medical treatment.
The OBH Support Line is not an emergency services resource. If you or a loved one is experiencing a medical emergency, you should contact 999.
The OBH Support Line is only monitored during regular business hours, and our response time will vary depending on the number of responses we receive.
Your Support Line request may be shared with medical professionals or members of the CLF community in the course of fulfilling your request.
At this time, the OBH Support Line only services the Canada and the United Kingdom. If you are outside these locations, please refer to our website resources.
Frequently Asked Questions
The OBH Support Line is a free online resource referral service which provides information, guidance, and support to patients and caregivers living with the symptoms of a concussion, post-concussion syndrome, or suspected CTE.
The OBH Support Line scope of services include recommendations for medical and mental health providers near you, information about symptoms and treatment options, connection to our peer support network, and information about clinical research opportunities.
The OBH Support Line does not provide direct medical or mental health services, case management, or crisis intervention and the OBH Support Line does not charge a fee. Whenever possible, OBH Support Line resource coordinators refer out to experts and organisations who provide services that fall outside our scope of services.
No, the OBH Support Line is not a crisis line. Our trained coordinators will help facilitate connection to crisis experts.
If you are experiencing a medical emergency or mental health crisis, please contact emergency services or the resources below for immediate support:
- Samaritans dial 116 123
Brain trauma can impact mental health in children and adults. It’s important to consult with a healthcare professional if you experience symptoms.
No. The OBH Support Line is not a medical service and should not be used as a substitute for medical advice.
No! The Support Line is a service the Concussion Legacy Foundation can provide for free, thanks to the donations of our supporters.
You will not be charged a fee for the service.
No. The OBH Support Line does not provide or offer financial assistance of any kind.
CLF UK collaborates with our colleagues in the US and Canada to triage cases. Cases are reviewed Monday to Friday 9 a.m. – 5 p.m. Eastern Time (5 hours behind the UK) excluding all major holidays. Following the triage period, UK based cases are forwarded to our dedicated UK based who will respond to you. All requests will be returned within three business days. Those made after hours will not be seen until the following business day.
After you hit submit, you will receive an email letting you know we have received your request and it will be processed within three business days.
We currently offer support in the UK via email.
The information you provide helps us better understand what you or your loved one are going through and how we can be of assistance. It allows our staff to find the specialists and resources best suited to meet your or your loved one’s needs.
Your information may be shared with a CLF staff member or medical professional if it is necessary for your case. Your information will not be shared with any third-party organisations without your consent except in cases where there is imminent risk of harm to self or someone else, or where otherwise required by law.
The CLF Peer Support Connection Program is an opportunity to connect with someone who understands the unique challenges of being a patient or caregiver for someone with PCS or suspected CTE. Click here to learn more.