CLF HelpLine
We're here for YOU.
At the Concussion Legacy Foundation, our mission is to support athletes, Veterans, and all affected by concussion and Chronic Traumatic Encephalopathy (CTE); achieve smarter sports and safer athletes through education and innovation; and to end CTE through prevention and research.
We support patients and families through the CLF HelpLine, which provides personalized help to those struggling with the outcomes of brain injury. If you or a loved one are seeking guidance on how to choose the right doctor, struggling with lingering concussion symptoms, or have any other specific questions, we want to hear from you. Submit your request below and a dedicated member of the Concussion Legacy Foundation team will be in touch with you as soon as possible.
CLF HelpLine responses may be delayed during the holiday break. Your responses are important to us, so please submit a request and we will do our best to get back to you within 5 business days.
In the meantime, if you feel like you are in crisis and need someone to speak with, please call the National Suicide Prevention Lifeline at 1-800-273-8255
To stay up to date on breaking research developments, helpful coping strategies, and the latest news, sign up for our newsletter today. You can also check out our extensive resources on concussion, PCS, and CTE.
To view our HelpLine disclaimers and policies, please scroll to the bottom of this page.
CLF HelpLine
The CLF HelpLine is a resource to help you find the medical resources that you or a loved one need. It does not provide medical advice and is not a substitute for medical treatment.
The CLF HelpLine is not an emergency services resource. If you or a loved one is experiencing a medical emergency, you should contact 911.
The CLF HelpLine is only monitored during regular business hours, and our response time will vary depending on the number of responses we receive.
Your HelpLine request may be shared with medical professionals or members of the CLF community in the course of fulfilling your request.
At this time, the CLF HelpLine only services the United States and Canada. If you are outside the US and Canada, please refer to our website resources.
Frequently Asked Questions
What is the CLF HelpLine?
The CLF HelpLine is an online service designed to support those living with the symptoms of a concussion, post-concussion syndrome, or suspected CTE. We offer medical provider recommendations, online resources, and peer-support opportunities to patients and caregivers.
Can you diagnose my concussion or brain injury?
No. The CLF HelpLine is not a medical service and should not be used as a substitute for medical advice.
Can you help pay for my or my loved one’s treatment?
No. The CLF HelpLine does not provide or offer financial assistance of any kind.
Are you a crisis HelpLine?
No, we are not a crisis line. If you are experiencing a medical emergency, please call 911. If you are experiencing a mental health crisis and need someone to talk to, call the National Suicide Prevention Lifeline at 1-800-273-8255.
What hours does the CLF HelpLine run?
Monday to Friday 9 a.m. - 5 p.m. ET excluding all major holidays. All requests will be returned within three days. Those made after hours will not be seen until the following business day.
How will I know someone received my request?
After you hit submit, you will receive an email letting you know we have received your request and it will be processed within three business days.
How will you contact me?
That is up to you. You can choose whether you’d like to be contacted by email or text.
Why is the information on the form important?
The information you provide helps us better understand what you or your loved one are going through and how we can be of assistance. It allows our staff to find the specialists and resources best suited to meet your or your loved one's needs.
What do you do with the information?
Your information may be shared with a CLF staff member or medical professional if it is necessary for your case. Your information will not be shared with any third-party organizations without your consent.
What is the CLF Mentorship Program?
The CLF Mentorship Program is an opportunity to connect with someone who understands the unique challenges of being a patient or caregiver for someone with PCS or suspected CTE.
Does it cost anything for me to use the CLF HelpLine?
No! The HelpLine is a service the Concussion Legacy can provide for free, thanks to the donations of our supporters. If you would like to make a donations to help keep the HelpLine running, click here