PSV Resource Hub
Peer Support Volunteer Resource Hub
Thank you for being a Peer Support Volunteer with CLF's Peer Support Connection Program! We're grateful for your time and energy supporting patients and caregivers impacted by brain trauma.
This Peer Support Volunteer Resource Hub is intended for current volunteers. Please utilize the PSV Resource Hub including the training guidebook, recorded training sessions, booking links with CLF Peer Support Coordinators, and answers to frequently asked questions.
Peer Support Volunteer Resources
Please be sure to read these documents when you become a volunteer and return to them as needed through the course of peer support connections.
- CLF Peer Support Volunteer Training Guidebook
- CLF Peer Support Volunteer Agreement
- CLF Crisis Response Resources
Have questions? Reach out to email@example.com.
Peer Support Volunteer Videos
CLF's team of Peer Support Coordinators offer training sessions and video resources for volunteers to get the most out of their peer support connections.
Visit our Peer Support Volunteer Resources Playlist for a comprehensive list of training videos, including the selected content below:
- November 2023: How Peer Support Differs from Professional Mental Health Care
- October 2023: Mental Health Care Options for Concussion & Suspected CTE Patients
- August 2023: Active Listening (Part 2)
- July 2023: Active Listening (Part 1)
- December 2022: Fun Ideas for Peer Support Connections
- November 2022: Peer Support Volunteer Self-Care
Frequently Asked Questions for Peer Support Volunteers
Have a question not answered below? Send us an email at firstname.lastname@example.org.
How will I be connected with a Peer Support Partner?
When our team identifies a potential match, you will receive an email asking about your availability. Please respond to that email to let us know if you're able to move forward with the connection.
Once you confirm your availability, CLF will introduce you to the Peer Support Partner by email to begin your connection.
Please note it can take several months for our team to identify a potential match. Feel free to send our team a message if you feel you've been waiting a long time for a connection.
If your Partner doesn't respond after two attempts to connect, let us know. We'll check in with the Partner to see if additional steps are needed.
How often should I message a Partner?
Once you are connected with a Partner, you will take the lead on reaching out to schedule times to connect by phone, video call, text message, or email.
Please note in person meet-ups between Peer Support Partners are not allowed in the CLF Peer Support Connection program.
Over the course of your 12-month connection period, please take the lead on messaging your Partner along the following cadence:
- Month 1-3: Message every 2 weeks
- Month 4-6: Message once a month
- Month 7-12: Let Partners know they can message you every once in a while with questions or updates (typically once every 2-3 months)
How long do Peer Support Connections typically last?
Connections are meant to last up to 12 months, with the first 6 months focused on active engagement with Partners.
We'll message you and your Partner near the end of a connection period to check in.
You can choose whether or not to keep lines of communication open with your Partner based on your availability or needs.
What other CLF Peer Support services are available for Partners?
In addition to 1-on-1 matches through CLF's Peer Support Connection Program, CLF also offers Zoom support groups and Facebook forms. Feel free to share these resources with your Partners:
How can I connect with other Peer Support Volunteers?
We offer monthly meetings via Zoom so Peer Support Volunteers can connect with each other, ask questions, and share experiences.
Please look for email invitations from email@example.com to register for a meeting.
How do I share preferences about the connection format & frequency with my Partner?
When you start a new connection, or at any point during a connection period, please talk with your Partner about your preference to connect over phone, text, video call, or email.
Please note in person meet-ups between Peer Support Volunteers and Partners are not allowed in Peer Support Connection program.
If you feel you ever need to set boundaries with a Partner, please know the CLF team is here to support you. The Peer Support Volunteer Agreement and the Peer Support Partner Agreement outline guidelines which help support setting boundaries such as frequency of contact or methods of contact.
Did the name of the program change?
Yes! Good eye.
CLF's 1-on-1 connections fall under the Peer Support Connection Program. Volunteers (you) are referred to as Peer Support Volunteers (PSV) or simply Volunteers. Patient and caregiver participants in the program are referred to as Peer Support Partners, or simply Partners.
Before October 2023, it was referred to as the CLF Mentorship Program and patient and caregiver participants were referred to as Mentees. The name was changed to more accurately represent the purpose and benefits of 1-on-1 connections.
PSV Resource by Category
The resources below offer supplements to the Peer Support Volunteer Training Guidebook.
Interacting with Your Partner
These videos and worksheets offer helpful skills, tips, and tricks for you to employ during peer support connections:
- Active Listening Part 2
- Active Listening Part 1
- Helping Partners See a Path Forward
- Trauma Informed Care
- Fun Ideas for Peer Support Connections
- Peer Support Volunteer Self Care
- Helping Partners Cultivate Hope
- Helping Partners Communicate their Needs
- Helping Concussion & Suspected CTE Patients in Crisis
Being a Peer Support Volunteer
- Peer Support Volunteer Self-Care
- How Meditation Can Help Post-Concussion Syndrome Recovery (please apply the content of this video to your needs as a PSV)
- Self-Care Assessment Worksheet
Volunteer Period & Individual Connection Timelines
- Please refer to the Peer Support Volunteer Agreement for an overview of the PSV Commitment Period & a typical timeline for individual connections
How to be a Good PSV
- Please refer to the Peer Support Volunteer Training Guidebook for tips and tricks
Understanding the basics of Concussion, PPCS, or suspected CTE
The CLF website has a wealth of information to support your understanding of the short and long-term impacts of brain trauma:
When & how to share resources with Partners
If you feel a Partner needs additional resources based on your conversations, please always notify our team at firstname.lastname@example.org. In many cases, your Partner will already have an open or ongoing case with our CLF HelpLine team. When you notify CLF, please share why you think your Partner may need additional resources such as medical or mental health provider recommendations, information about symptoms or treatment options, or urgent resources to help them navigate a crisis.
You are free to share the resources below with your Partner, but please understand the role of a Peer Support Volunteer is to provide interpersonal support by being a good listener and sharing relevant personal experiences. CLF is here to support with resource facilitation or addressing urgent needs.
Persistent post-concussion symptoms (PPCS) aka Post-Concussion Syndrome (PCS)
Chronic Traumatic Encephalopathy (CTE)