CLF HelpLine

We're here for you

At the Concussion Legacy Foundation, our mission is to support athletes, Veterans, and all affected by concussion and Chronic Traumatic Encephalopathy (CTE); achieve smarter sports and safer athletes through education and innovation; and to end CTE through prevention and research.

We support patients and families through the CLF HelpLine, which provides personalized help to those struggling with the outcomes of brain injury. If you or a loved one are seeking guidance on how to choose the right doctor, struggling with lingering concussion symptoms, or have any other specific questions, we want to hear from you. Submit your request below and a dedicated member of the Concussion Legacy Foundation team will be in touch.

In the meantime, if you feel like you are in crisis and need someone to speak with, please call the National Suicide Prevention HelpLine UK at 0800 689 5652

To stay up to date on breaking research developments, helpful coping strategies, and the latest news, sign up for our newsletter today. You can also check out our extensive resources on concussionPCS, and CTE

To view our HelpLine disclaimers and policies, please scroll to the bottom of this page.

 

CLF HelpLine

Contact Information
Please fill out your information. You will be the main point of contact for this HelpLine request. 
If different than patient - please provide patient zip code in "other relevant info" box
Use abbreviated state name (Ex. New York = NY)

Phone appointments are available in the US and Canada. Please follow the instructions in your confirmation message on the next page.

Patient Information
This section asks about the patient and their history of brain trauma exposure. Complete this section to the best of your ability regarding your knowledge of the patient's brain injury history. 
Child, Spouse, Friend, etc.

We ask for age because some medical providers have min/max requirements

If your service ENDED before 9/11/2001, select "Pre 9/11"

DISCLAIMER: This is not a crisis helpline, however we can direct you to crisis-related resources












i.e. history of injury to the brain




Referral Information
This could be where you attended, graduated, work, or have another connection. We ask this because some alumni networks offer support and resources.
 
 

 

The CLF HelpLine is not an emergency services resource. If you or a loved one is experiencing a medical emergency, you should contact 911.

The CLF HelpLine is only monitored during regular business hours, and our response time will vary depending on the number of responses we receive.

Your HelpLine request may be shared with medical professionals or members of the CLF community in the course of fulfilling your request.

At this time, the CLF HelpLine only services the United States and Canada. If you are outside the US and Canada, please refer to our website resources.

Frequently Asked Questions

What is the CLF HelpLine?

The CLF HelpLine is a free online resource referral service which provides information, guidance, and support to patients and caregivers living with the symptoms of a concussion, post-concussion syndrome, or suspected CTE.

The CLF HelpLine scope of services include recommendations for medical and mental health providers near you, information about symptoms and treatment options, connection to our peer support network, and information about clinical research opportunities.

The CLF HelpLine does not provide direct medical or mental health services, case management, or crisis intervention and the CLF HelpLine does not charge a fee. Whenever possible, CLF HelpLine resource coordinators refer out to experts and organizations who provide services that fall outside our scope of services. 

Can you diagnose my concussion or brain injury?

No. The CLF HelpLine is not a medical service and should not be used as a substitute for medical advice.  

Can you help pay for my or my loved one’s treatment?

No. The CLF HelpLine does not provide or offer financial assistance of any kind. 

Are you a crisis HelpLine?

No, the CLF HelpLine is not a crisis line. Our trained coordinators will help facilitate connection to crisis experts. 

If you are experiencing a medical emergency or mental health crisis, please contact emergency services or the resources below for immediate support: 

If you you need urgent support with a specific concern, the following organizations offer 24/7 assistance: 

What hours does the CLF HelpLine run?

Monday to Friday 9 a.m. - 7 p.m. ET excluding all major holidays. All requests will be returned within three business days. Those made after hours will not be seen until the following business day. 

How will I know someone received my request?

After you hit submit, you will receive an email letting you know we have received your request and it will be processed within three business days. 

How will you contact me?

That is up to you. You can choose whether you’d like to be contacted by emailtext, or a scheduled phone call

Why is the information on the form important?

The information you provide helps us better understand what you or your loved one are going through and how we can be of assistance. It allows our staff to find the specialists and resources best suited to meet your or your loved one's needs. 

What do you do with the information?

Your information may be shared with a CLF staff member or medical professional if it is necessary for your case. Your information will not be shared with any third-party organizations without your consent except in cases where there is imminent risk of harm to self or someone else, or where otherwise required by law. 

What is the CLF Peer Support Connection Program?

The CLF Peer Support Connection Program is an opportunity to connect with someone who understands the unique challenges of being a patient or caregiver for someone with PCS or suspected CTE. Click here to learn more

Does it cost anything for me to use the CLF HelpLine?

No! The HelpLine is a service the Concussion Legacy can provide for free, thanks to the donations of our supporters.

You will not be charged a fee for the service and CLF does not require insurance or healthcare coverage of any kind. You may share the name of your healthcare insurance provider with the CLF HelpLine for assistance finding an in-network medical or mental health provider; however, CLF cannot guarantee an in-network match and will not collect information about or bill your specific insurance plan. 

If you would like to make a donations to help keep the HelpLine running, click here

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